Sutter Health Sucks Customer Reviews and Feedback
Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California. It operates 24 acute care hospitals and over 200 clinics in Northern California.
An angry customer mentioned, "I had a procedure performed on 02/13/20. At that time I had to pay out of pocket for this procedure. I had this same procedure performed last year and my health insurance covered it. I was promptly reimbursed by Sutter Health. However, this year Sutter billing never submitted my claim to my insurance. After much back and forth between Sutter and my insurance, I ended up filing the claim myself on 04/04/20. My health insurance approved my claim and paid Sutter on 04/17/20. To this day Sutter is claiming they never received that payment and have still not reimbursed me. My insurance filed an appeal on my behalf on 06/10/20, but I’m still waiting for an answer from either Sutter or my health insurance and I have still not been reimbursed for my procedure."
Customer Service Representative (Former Employee) says"It takes 4-6 weeks to get hired on, then you get 3 weeks of “training” which is worthless. Then after that you are put on the phones. Don’t believe them when they tell you that you have resources to help you. I was left on the phones with 2 days of shadowing to figure things on my own. My “team lead” was never there, she was always in a meeting. There is no team work or communication on processes. They expect you to have good call scores but that is hard to do with little guidance and no communication. Cons: Everything"
Alhambra Family Practice Residency Program (Former Employee) says"Three separate times patients nominated me for Sutter Stars.... my manager hated me so she wouldn't allow me to be awarded. No matter how hard I worked it was all about the pettiness. These people were like working at a school playground for 3rd graders and unless you're in the popular group, you're nothing. My manager was more interested in doing craft projects and decorating her office to look like a Victorian parlor room than providing excellent health care. Cons: Hateful, petty people, a hateful manager, horrible health care practices, no reward for doing a great job"
PSR - Patient Service Representative (Former Employee) says"You never be able to get promoted because everyone doesn’t want to step down or let someone step up. Everyone is not treated the same or paid the same Cons: Management, benefits"
Per Diem Sterile Processing Technician (Current Employee) says"bad work environment for employees. No communication and bad management causes problems. Supervisor was a violent sociopath but the management refused to do anything about it"
Service Coordinator (Former Employee) says"This company has racist doctors with back stabbing co-workers, and managers. Sabbatoage, liars, manipulators, if you don't fit into their mold! Be afraid."
Nurse (Former Employee) says"Sutter health care is fragmented. Upper management and human resources do not follow policy and hide what is behind the lines. The workplace culture is zero. No support from higher ups. It's very sad that Sutter does not follow the mission. Quit talking the talk and walk the walk."
Customer Service Representative (Former Employee) says"Wasn't what they tell the employees. Extremely unorganized and disfuntional. Training was a complete joke, computer was not working for over a week. Safety video/course was completely based on discrimination was completely fine as long as it was funny. This thinking is not okay. Manager and trainer's were not on the same page. Break and lunches were not sufficient. Don't wast your time on this company."
Telephone Advice Nurse (Former Employee) says"Not a positive experience."
CNA - Certified Nursing Assistant (Former Employee) says"Sutter coast was a terrible place tut o work, they never helped their employees when we were short staffed, worked employees too much. The bosses never helped with problems that raised at work."
Over 3 years as Medical Assistant (Current Employee) says"After giving over 3 years of my life to sutter health I felt used in a toxic work environment. Supervisors rather hire full time employees from the outside then to give full time positions to deserving and reliable employees who have given over 40 hours a week to their work place. Cons: Management"
Intake Specialist (Current Employee) says"Racist, the managers are just as catty employees, I have went out on stress leave from this place. No one should ever have to work under these conditions."
Medical Assistant (Current Employee) says"Working here is ridiculous. The management is lazy and only rely on a few people do get the job done when someone decides to no show. Having no lice because you don’t know if you will have to go back in or not is total bs. Sure you start at an okay wage but is it worth working all of the time and missing your family? They need to restructure and hire more employees but they won’t. Cons: On call from 7-10"
Patient Service Representative (Current Employee) says"I wouldn't recommend it to a family member or friend. No growth, we are the lowest paying healthcare. Benefits have even gone down hill, bad management."
PSR (Former Employee) says"I've worked for SPMF cardiology for sometime, failed promises and you pretty much have to be the managers pet to grow. The employees are haters, no team work, everyone for themselves. look for a new job."
Contract employee (Former Employee) says"Although I began my career with Sutter with the highest expectations, I found the company to be overwhelmed with micro-managing and limited training -- changing the rules constantly to fit each person. Cons: Everything except for a few employees."
Patient Services Representative (Current Employee) says"Beginning in 2018, management is observing patient services representatives all day. They are close to us, watch every move, interfere and write bad remarks of little minor things. Many psrs leave because micromanagement is dumb and dumber. Employee morale is very low. Cons: management teams and micromanagement"
LEAN CONSULTANT/ FACILITATOR (Former Employee) says"Developed management and frontline team capacity focused on using Performance Improvement methodologies to improve the patient care experience while enhancing efficiencies in Materials, Enviromental Services and Patient Care Services. Techniques used included but were not limited to lean six sigma tools like: DMAIC, Kaizen, 5S, MVS, control charting and root cause analysis."
Pharmacy Technician (Former Employee) says"They want you to follow rules with no questions no excuses unfair communication or skills for training,they give the training for unfair person who is jumping for what ever they want."
Receptionist (Current Employee) says"age discrimination at the upmost highest, micro managed, sweat shop mentality, management does not know how to lead staff. low moral. does not value experienced employees Cons: micro managed, only favors young people 20-30 years"
Chose not to disclose (Former Employee) says"Do not work here, the clerical supervisor is dishonest and has his favorite young snitch employees. If you are not in your 20’s, you will not make it. Cons: Dishonest supervisor, favoritism toward young empolyees"
Former Employee - Anonymous Employee says"I worked at Sutter Health full-time for more than 8 years Cons: Toxic work culture. Managers out of touch. Always want you to do more with less. It’s all about the bottom line at Sutter . Too top heavy."
Former Employee - Anonymous Employee says"I worked at Sutter Health full-time for more than 5 years Cons: can't trust the managers or Human resources"
Former Employee - Anonymous Employee says"I worked at Sutter Health full-time for more than 8 years Cons: Treats staff horrible and do not work there"
Former Employee - PSR I says"I worked at Sutter Health full-time for more than a year Cons: Leadership that makes it hard to get anything done. Treats you as if you're a liar when it comes to health. Very belittling."
Former Employee - Environmental Services says"I worked at Sutter Health full-time for more than a year Cons: Anyone can summit a false comaint and they believe iy"
Current Employee - QA/QI Coordinator says"I have been working at Sutter Health full-time for more than 3 years Cons: Responsibilities will increase, pay wont"
Former Employee - PSR says"I worked at Sutter Health full-time for more than a year Cons: Terrible management and accountability. No room for growth and everything is based on favoritism. Toxic environment and management just blames the lower level staff for everything. Some patients are totally abusive and the behavior is tolerated"
Former Employee - Payment Processor says"I worked at Sutter Health full-time for more than 5 years Cons: Overworked and under appreciated. Never publicly thanked for the different roads that I had to pave on my own without any training."
Current Employee - Epic Analyst says"I have been working at Sutter Health full-time for more than 8 years Cons: you are hired to work on one very specific task which you do repeatedly throughout your time on the team with NO opportunities to work in other areas of the application, learn new skills, develop/grow; pharmacy apps team leads suck the air out of the room"
Former Employee - Registered Dietitian says"I worked at Sutter Health full-time for more than a year Cons: Limited PTO, did not match 401k. The salary fell short to support someone living in the Bay Area. If I was not married, I would have to go into another industry or move."
Robert says"You have taken care of everything, and made it hassel free, stress free. which makes my health care much easier for me. Thank You Bobby brown"
customer Patricia pleines says"I have been to 2 places to get a walker. Neither place takes my insurance."
Debra says"Wasn't able to get the dental care I desperately need.I don't have the money to pay out of pocket for an oral surgeon in my state.very upset.I'm thinking about going back to my original insurance."
Phillip says"Medicare didn't work for my needs"
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